Help and FAQ | Dolby Prostore

The test is offered in English only.

Since the Certification process is not associated with pre-determined event dates, it will not sell out.

After the checkout process is complete, your Dolby Vision Individual Certification application order is subject to review which may take up to 7 business days and will be released upon compliance with all applicable laws. You’ll receive an Order Confirmation and upon order release, a Dolby Downloads email will follow. The Dolby Downloads email contains instructions for the Certification application including access to the online multiple-choice test, and the practical test. Please check your inbox, junk, and spam folders for these emails. If you need a duplicate email sent to you, please Contact Us and include your order number(s) on all correspondence.

The test result of the multiple-choice online test is displayed on the screen at the end of the test. The result will be immediately available online upon submitting the test.

Should you fail the multiple-choice online test with your first attempt, you are permitted only one additional online test attempt. Any additional test attempts will require a new test application to be purchased. Dolby reserves the right to exclude any customer who fails to pass the Certification process after the purchase and submission of a 2nd Certification application.

Please upload the practical test only after you have successfully passed the multiple-choice online test.

A Dolby representative will contact you directly to provide your practical Certification test result. We aim to provide this test result within 10 business days of test file submission, but response time may be delayed due to high volume of submissions.

We aim to include individuals who have successfully obtained Certification and have agreed to be published within our online list of Dolby Vision Certified Professionals within 4-6 weeks of Certification being granted.

We currently accept only standard American Express, Mastercard and Visa credit cards.

The following payment methods cannot be used on the Dolby Professional Store: Debit cards, Digital Cards, Gift Cards, or Discover.

Please review our terms and conditions on the applicable Training or Certification product page. If you qualify for a refund, please Contact Us and include your order number on all correspondence. You may request a full or partial refund.

Dolby will apply a credit to your original method of payment. Please allow up to 10 business days for your credit card provider to process your refund.

If your credit hasn’t processed after 10 business days, please first contact your credit card provider. If your credit card provider is unable to resolve the issue, you may then Contact Us for further support.

Dolby’s customer and technical support is offered in English only.

Find out more about Dolby's various training and certification offerings here. Many answers can be found on our Training or Certification pages, or in this help document. Please Contact Us if you need additional support.

Dolby Support will respond to your inquiry within 72 hours, Monday through Friday. Please Contact Us if you need additional support.

You can edit your account address directly on the My Account address page.  In order to update the email associated with your account, please Contact Us for assistance.

Click on "Forgot your password?" on the login page to reset your password.

For best results and full store features, please use the latest version of Chrome or Safari browsers. Firefox and Edge are also well supported.